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How to Complain

Whether you have a problem with a trader, a health provider or an organisation, it's important to know how to complain in the UK. This can be in writing or by email. There are several ways to do it, but it's a good idea to try to resolve the issue yourself before going to the ombudsman.

The ombudsman is an independent body that investigates complaints against organisations. They can help you get things resolved without going to court. However, they do not investigate complaints that have already been taken to court.

A complaints scheme is a legal requirement for all organisations providing NHS services in England. They can help you resolve problems faster than going to court, and they can also give you useful information on your rights as a consumer. The ombudsman will not decide your complaint unless you have a legitimate complaint and have taken the time to follow the correct procedures.

The ombudsman can also give you some tips on how to write a good complaint letter. For example, it's a good idea to include your full name and address, along with your telephone number. This will make it easier for the ombudsman to contact you if they need to discuss your complaint. They may also require you to provide copies of paperwork.

The ombudsman's decision can take a while, so you should try to resolve your issue with the organisation in question before going to the ombudsman. If this fails, then you can try making a formal complaint.

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